Really poor customer service!

Fastway Couriers are very unprofessional. I have not received my parcel as yet. There has been no update on the tracking for 2 days. I requested to chat with one of their customer service agents (named Memory) this morning via the online chat and was told it was out for delivery today and would be delivered by someone named Jessica. Memory was very unprofessional in the chat and could barely give me any answers. Another agent confirmed it was out for delivery as well. I then got a call from Jacky ***) at Fastway couriers who said its not out for delivery as it has been stuck at the depot as the label is torn and they need to print a new label - so no idea when it is supposed to be delivered. Really poor customer service!