REALLY BAD SERVICE PRETORIA BRANCH

I ordered online and my package was received by fastway couriers it was to be delivered to my work, but due that I fell ill and booked of work I tried calling the Pretoria branch on the 1st April but no answer then I called the Joburg department took me 30min to get through and the lady that assisted me said it's in Pretoria but I told her the phone is not going through. I then tried the web page where I spoke to Ntombi who told me that the package can't be delivered the following day but definitely be delivered on the 4th April and I said it's ok. Come the 4th tracking the package it's still in the grey area, called again this tine it took me over 20min to get through even not at customer service but sales department then I spoke to a lady and she to I must hold while she checks then I guy by the name of Tshepo answered to tell me the driver hasn't come as yey for collection and this is just after 9am on Friday but the parcel is there and will be delivered. 4,30pm I check the status still in grey area, Chat on web page and it's Ntombi I'm chatting to again I ask her what's happening and can I have the drivers number to check she then senda me the number and I call using my other phone. To my surprise the driver doesn't even have my package, and says he can collect at depot then deliver on the 5th,I turn to Ntombi asking why dis she confirm with me the delivery for Friday and this happens. Last words where I'll notify my supervisor then that was it. This is really one bad service from Fastway the lines are not working properly even if you get through early in the morning the person at that station is not available. Today in the morning spoke to the driver Phuti he said he's going there now around 11am now its 4:58pm guess what NOTHING These are gits for someone on the 6th April and yet people don't value their work and customers needs/ service. 😡😡😡