PUTRID CLIENT SERVICES-NOT TCF

I had a parcel that was booked out to be delivered todayNA ********** 376, only to find out after waiting whole day that the driver who has my parcel does not deliver this side as its not his route. As per the driver Randall who is overwhelmed with work & that it is not his fault, the "people" at the depot communicated ineffectively with respect to my parcel so now I the client have to bare the brunt of having to wait another day for my parcel to be delivered, now I ask myself do they not have another vehicle in the same vicinity that delivers this side? Or are they not prepared or willing to assist a client to get their parcel seeing that they are the cause of the delay for me to get my parcel?Its the first time I actually made use of their services & it is definitely my last. I WILL NOT RECOMMEND FAMILY, FRIENDS COLLEAGUES TO MAKE USE OF THEIR SERVICE AS ITS PUTRID. If management or whoever cannot communicate effectively WHY DOES THE CLIENT SUFFER? ? ? ? ? ? ? FAST WAY COURIERS YOU SUCK ! ! ! ! !