Poor to non-existing service

Service received from Fastway is completely unreliable. Pickups are not done as requested and after a fight a late pickup is then delivered late as well - for example, a pick up in Linden to be delivered in Roodepoort took 4 days and we had to escalate this to even get it delivered. We're spending a disproportionate amount of time and money trying to get a service. Requests for refund just get ignored.