Poor slow service

A parcel was sent to me from durban on the 10th Dec and still has not arrived by the 17th Dec. despite Howick only being 100km away. When I speak to the durban branch I either get cut off or I get given a pietermaritzburg number to call which no one answers. I have also been given the celphone number of the Pietermaritzburg manager which does not get answered. The communication has been extremely poor and the service slow.