Poor slow service

I am very disappointed with Fastway Courier service. I renewed my drivers disk through FNB. On the App it shows that the courier service has my papers from the 6Jan 2021. Today is the 13Jan2021. The only communication I got from Fastway was the 7th. Where a lady informed me the driver got lost and does not know where I live. I repeated the adress where the lady confirmed that is the adress sha has. I don’t understand how a courier company can’t find an address? I live In a house in a suburb. I feeling very annoyed and will never do my disk renewal through FNB again ( as Fastway is a bad reflection on them. )