Poor service. Temu should break their contract with fast way.

I placed a Temu ordered on the 02 Nov 2024 ,Got a tracking number a day later linking to fastway as the courier service. The package was only put on a flight on the 13 Nov 2024.Package went through customs another day went by before it was cleared by customs. It is now in transit between Johannesburg to Cape Town. I did an enquiry asking the estimated time before it gets to Cape Town depot and I was told 3 to 4 days. I again asked why so long , their response is that the drivers only work their stipulated working hours, meaning when they are in transit and it comes to 5pm then they stop driving. This is pathetic slow service. My order has my daughter's birthday gifts in it so Sunday comes her birthday she doesn't have gifts. The service agents are rude they end your chat if they don't further feel like dealing with you. I have never had issues when assigned to Buffalo logistics, they are amazing.