Poor service, negligence and lost consignment.

Poor service, negligence and lost consignment. Recieved tracking updates that parcel was received on the 5th of January and was being sorted in JHB hub. Shortly after that another message came in saying my parcel is in transit between JHB and Polokwane. To my surprise I am in KZN not PLK. On the 6th at 07:13 an update that parcel was received in PLK then shortly after that another update that the parcel was being misdirected, in transit between PLK to Durban. On 7 January an update that parcel was recieved in Durban (West Bay 1). Problem on the 10th with a message saying courier unable to locate the consignee. Now been getting messages that my parcel is under query and this happens everyday from the 10th, 12th, 14th, 15th, 16th, 19th. I have been communicating via WhatsApp and chat on their website. I spoke with Bongie and Bongiwe for more than 4 occasions and she just send an empty apology that they have escalated to operations and following with an empty promise that the delivery will happen the next day. Today I engaged on a WhatsApp and they just reading my messages with no response.