Poor service Fastway Couriers

I placed an order 2 weeks ago in time for a function. Fastway couriers were supposed to have delivered by Monday 6 December. I received a notification late that night stating that the order was returned to the depot. Why?? Only God knows. I waited the whole of 7th December for the delivery. I called but the phone was not answered, I emailed but no response! I then found the person responsible for delivery in my area and messaged her, sadly the message was read but still no response!! The items are for a graduation function to be held on 8th December(today). What poor pathetic service from Fastway who don't value their clients. Extremely Disappointed but more frustrated and stressed. They deserve 00 stars!