Poor service. Don't use!

if I could give 0 stars i would.. My parcel should've been delivered days ago. Everytime I track it, it says my parcel is experiencing problems at the distribution center. Since the 17th its the 22and today and regardless of how many times i reach out i cant get thought to anyone to tell me what kind of a problem. I asked one of the drivers to track it for me and he said usually if that happens that it might be because my parcel was found open. I am so defeated. My graduation is in a few days and i ordered an outfit . i curse this company with everything in me