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Princess S

1 reviews | Active since Sept 2026

09 Sept 2026, 08:15

Poor Service

I am extremely dissatisfied with the service I have received from Fastway Couriers. My parcel has been sitting at the depot for over a week, despite repeated attempts to have it delivered.

The driver claimed to have contacted me regarding the delivery, which is not true. Since then, I have contacted the call centre numerous times, only to be moved from pillar to post without receiving any proper assistance or resolution. I have repeatedly been promised that my parcel would be released, yet nothing has been done.

It is incredibly frustrating to have to continuously follow up on a parcel that should have been delivered weeks ago. The lack of communication, accountability and customer service has been extremely disappointing.

I would not recommend Fastway Couriers based on this experience. Customers deserve better communication, reliable delivery and, most importantly, actual solutions when problems arise.

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PS
Princess S's update09 Sept 2026, 08:24
Reviewer Update
I have repeatedly asked for the issue to be escalated to a team leader, only to be kept on hold for an extended period and eventually told that all team leaders are busy assisting with other queries.
I even offered to come to the depot myself to collect the parcel because it is urgent, but I was told that this is not allowed. At the same time, no one is taking responsibility for releasing or delivering my parcel.
What is even more concerning is the conflicting information I am receiving. One agent tells me that the parcel is still at the depot, while another tells me that it is with the driver. No one is able to provide clear, accurate or constructive feedback on where my parcel actually is or when I can expect to receive it.
I have been patient and cooperative throughout this process, but the lack of communication, accountability and urgency is completely unacceptable. I should not have to spend hours calling and being passed from one person to another just to get basic information about my own parcel.
This has been an extremely disappointing experience, and I sincerely hope Fastway reviews how these matters are handled because customers deserve much better service and accountability.