POOR SERVICE and EVEN POORER CUSTOMER SERVICE.

If I could give them zero, I would give them ZERO.

The process is not customer efficient, drivers and support staff are incredibly rude.

I spoke to Nomani from Pretoria who reports to Wonder.

Breakdown of what happened. The driver called me when he got to my complex. He could not reach me. I called him back 3minutes later and he didn't answer. I called TWICE. I called a 3rd time and by then it was 6 minutes after my call. He refused to deliver my package, despite me advising that I will not be in the country for the rest of the month and needed the package. After an hour of speaking to Nomani, who was rude and told me I am just another customer, I am not special, my package/the driver was at Kyalami Corner (4kms) away from me. Imagine if he had answered my call or turned back when I asked him to. Nomani said I can complain to Wonder and send an email, and nothing will come of it. POOR SERVICE and EVEN POORER CUSTOMER SERVICE.

Your one hob is to deliver a package, and you KEEP FAILING!

AWFUL.