Poor Service and Dishonest, No transparency to Customers!

Poor Service and Dishonest, No transparency to Customers. I am writing to urgently report a serious issue regarding my recent order placed on Temu. The tracking status indicates that the package is with the courier driver? (Fastway Newcastle), but I have not received the delivery. I have been in direct communication with the courier driver, but unfortunately, he has been uncooperative and evasive. He has even discouraged me from contacting Temu directly, which raises concerns about possible misconduct or ******* activity. Despite my efforts to resolve the matter amicably, the situation remains unresolved. I also contacted the Fastway Newcastle office to escalate the issue, but they appear to be covering for the driver rather than assisting in resolving the matter. This has left me with no choice but to formally escalate the issue to Temu. Here are the order details: - Order Number: #PO-*** - Tracking Number: 2G*** - Courier: Fastway Newcastle - Tracking Status: ?With the courier driver? - Expected Delivery Date: 18 August 2025 I request that Temu urgently investigate this matter and ensure that the order is delivered without further delay. If this issue is not resolved promptly, I will be escalating the matter to the relevant consumer protection authorities, including the Ombudsman. I have attached all the communication, and contact details of the courier company and the driver for your reference. Please advise on the next steps and let me know if you require any further information. I will be expecting an update no later than today. Please take note that the following people are now calling and threatening us, if they are used to exploiting people by *****ing their orders when they supposed to deliver, i want to put a stop to it. That order should be delivered to me before end of this week, if not, i am going to lay a complaint with the ombudsmen. I already laid a complaint with Temu customer care, without any assistance, the same people came back trying to cover up this mess again. I am definitely not letting this one slide.

Courier Driver: ***Receptionist Pinky: *** Blessing Mushai Regional Franchise Depot Manager FW Operations(Pty) Ltd T/A Fastway Couriers (Newcastle) 41 Ayliff Street, Newcastle, 2940 p: *** m:034 285 e:*** w:fastway.co.za