POOR SERVICE

I had a bad experience with their Kuruman branch, I received a call from a person who had my parcel with, it was around 8h00 in the morning when I get a call from him. He told me that he is in my area so I then told him where he could find me, after 30minutes I returned a call looking to find out his whereabouts. His phone kept on ringing. I called Kuruman branch looking to find out if he is still coming or not, the lady I found on this number phone ( ***) was very rude, she said to me that her husband went to underground so when I asked at what time the person will come out of underground she then hanged the phone. I then tried to request assistance from Bloemfontein branch which also did nothing. The delivery guy then gave me a call again at around 14h00, who was so rude he did not even bother to listen to know where I am, I had to run around to find him. If I had no car I was gonna be left without my parcel, the way he was so impatient.