Poor service

Unfortunately, the company I ordered goods from chose to use Fastaway. I have been waiting for my parcel since last week Friday. On Friday, when my parcel was out for delivery, they instead sent it back to the depot at the end of the day and rescheduled it for Saturday. On Saturday, still no delivery. I have contacted Fastaway and even the company from whom I ordered the goods. It has amounted to nothing. Fastaway has stopped updating me on where my parcel is.