Poor service

I ordered some goods from a Johannesburg business for delivery to Pennington on the South Coast. They use Fastway to execute delivery. The order was collected in Johannesburg on 1 February 2022 and was received in their Durban depot on 2 February at 05:55. At 10:11 on 2 February it was "left in the Durban North Coast Bay and will be delivered on the next scheduled delivery" At 13:26 on 2 February the parcel was "in transit between Durban and our Richardsbay 3rd Party." On 3 February the parcel was " received at the Richardsbay 3rd Party hub and will be shceduled for delivery." Bearing in mind that my parcel should have been delivered to Pennington on the South Coast 230Km from Richards Bay, I contacted Fastway and was informed that the parcel had been incorrectly delivered to Richards Bay and they would need to send it back to Durban. Surely a logistics company should know the difference between the North Coast and the South Coast! They couldn't tell me when the parcel will be delivered but I don't expect much from them based on this experience. I suggest that they change their name to Slowway.