Poor performance

Fastway sent me a me message stating that my address is unclear. I used their WhatsApp facility to supply the correct address twice, completed a form on their website giving the correct address, but to no avail. I phoned them twice, but only got automated and recorded messages without being able to speak to a human. The third phone call (on the third successive day) was eventually answered by a lady who took all the necessary information, but the tracking facility still indicates that they cannot deliver two days after I provided all information they needed. What a poor performance!