Poor Delivery service

My parcel reached the correct Fastway depot in Pietermaritzburg for delivery to our outlying area — and was then inexplicably redirected to Port Elizabeth for reasons nobody can explain.

It has apparently been sitting in Port Elizabeth since 15 May with no movement, no accountability, and no meaningful communication despite repeated enquiries.

What makes this especially frustrating is that the parcel had already arrived in the correct region before Fastway itself sent it hundreds of kilometres away.

Nobody seems willing to take ownership of the mistake or provide a proper explanation.

Tracking number: 2R***

I would appreciate urgent intervention from management and a clear explanation of:

why the parcel was redirected;

where it currently is;

and when it will finally be delivered. Amanda Greene This is the THIRD time I’ve had the same poor service