POOR CUSTOMER CARE SERVICE

Logged into the website- and selected to be able to talk to a consultant - More that 4 Hours later and Still had no feedback via the website - Tried calling the branch on *** - No one answered the phone it just kept on ringing both for reception and customer agent - tried calling the direct line as per contact details provided for Northriding on *** - Straight to voicemail - very poor feedback received.