Please don't EVER EVER EVER choose FastWay couriers

By far the worst possible service ever! A package meant for me was picked up on 22 January. Twice, after it has been scheduled: "out for delivery" the driver didn't deliver, claiming it couldn't be delivered "as no-one was home" and "nobody to sign for it". Yet the delivery address is a business that is operational 24 hours a day. And security cameras shows that no Fastway delivery vehicle showed up at the premises and also not in the surrounding streets. Trying to get hold of Fastway has so far proven impossible. Two emails marked urgent has had no reply. Tried calling hundreds of times. The line for "customer care" gives one ring and then goes over onto what sounds like an engaged tone. Kept holding for periods of up to 45 mins. No success. Their so-called whatsapp line that they "prioritize" is absolutely useless as you have only 3 options: (1) track a parcel; (2) Ask a question & (3) Exit. This whatsapp chat is AI operated so choosing no 2 for asking a question doesn't work because it just gives one standard answer to any question asked: "If your order shows as delivered but you haven’t received it, please speak with one of our agents for assistance.

You can also track your parcel at www.fastway.co.za to see where your parcel is whilst on its journey to you.

Th same applies to their Live chat on their website. Also AI operated. Same 3 options as the whatsapp chat and the same response as the whatsapp chat.