Pietermaritzburg Depot

I’m extremely disappointed with the customer service from the Pietermaritzburg depot. Despite numerous attempts to contact them, my parcel was not delivered since the 07th of January and I was left with no explanation or resolution since it has been showing “Onboard - the parcel is onboard the Courier vehicle. 20/01/2025 09:44:49 Pietermaritzburg”

The depot manager’s lack of communication and unwillingness to assist me was appalling. As a customer I expect a basic level of service and accountability, which was clearly not met in this instance.

I hope that Fastway couriers takes steps to address this issue and provides better training to their depot’s managers. Until then, I would not recommend using their services again.