Pathetic Service! Will Rather use The Courier Guy!

To whom it may concern. iv purchased online that’s meant to be delivered 2 days ago as per the online website arrival time.

I have been tracking this parcel for 4days now and I can clearly see that the parcel has been on your delivery vehicle for 4 full days!! Now I’m not sure if this type of service is normal for you guys or if this is what’s to be expected when doing business with Fastway couriers.

I called your customer service which was actually a great waste of time as the phone simple rings and rings until it eventually disconnects which cause further frustration.

This is my first time having a parcel delivered with your company and it will most certainly be the last time as my business is now suffering due to the delay from your end.

Kindly let me know if I should collect the parcel myself from your depot as I cannot afford to loose another day due to your peoples lack of punctuality.

I’d like this to be resolved immediately as the service or rather lack of service up to date has been pathetic!!!