Pathetic Service from Fast Way couriers

On Monday 8 June the driver phoned me to make sure about the address supp****. Later that same day he phoned me for directions. A courier company that does not have a map book or GPS????? I tried to explain to him I even gave him a well know shop's name because we are situated in the same street. His phone went of and he just did not pitch up. I phoned him back and asked him where is my Parcel. He then told me I can\t give him correct directions!!! What a cheek!!! I phoned the Fast Way Johannesburg branch and the lady contacted the driver and he also told her I could not give directions. This is the most pathetic service I have ever experienced from a courier company. This whole thing is turned around and made out as if it's MY fault I did not get my package. "