Pathetic service Fastway Couriers

Pathetic service received. Was told via email that my package will be arriving on Friday ( 3 September 2021)and I waited but did not receive my package. Your system keeps on giving me the same message that my package is at the depot then it says it is out on the delivery, next thing I know it says it is back at the depot. The frustrating thing is that you promise a 1-3 day waiting period, I have been waiting for 5 days excluding the weekends.