Pathetic service!

This is the second day that my package has been "Onboard - the parcel is onboard the Courier vehicle" and not delivered. If you try to log an online enquiry it says that there is an error in submitting it and when you try again it says it is already submitted. I would love to attribute this to Covid19 but that just couldn't be justified. Don't claim that it is on its way to be delivered and then just don't arrive. If you can't make the delivery then at least have the courtesy to communicate that you couldnt and prioritise it for the following day.