Pathetic Service

This is one of the worst if not the worst courrier service ever. I ordered products through Onedayonly. Address and contact details were 100% legible and available on GPS, which means delivery is the next step. Fastway tried calling me while i was driving, which meant i could not take the call. They then returned the product to the depot. I checked the status of the delivery on their track and trace, which stated that their was a problem with the parcel. Over 3 days they kept updating the status to problem with the parcel without contacting me again, or trying to deliver the parcel. I tried calling them over 3 days spending over 15 minutes on my cell phone on each call without success. Their process is flawed. When i eventually got through, an arrogant guy by the name of Bongani who stated that he was a call centre supervisor kept on interrupting me mid-sentence, and then proceeds to disconnect my call after stating that he was trying to stay calm with me after i asked him about the company's service level agreement and turn-around time. Thats the quality of staff you have employed, which is not a surprise looking at your process. I am still waiting for a manager to call me.