Pathetic! service

I was suppose to receive my delivery 23/12

Please see below timeline,

23/12 On 'track your parcel' it state sthat it is unable to deliver. Later that afternoon it stated that the premises were closed (our offices are open until 5 pm - no one informed us that they are at our gate to open) 24/12 There is a problem with the parcel. 28/12 There is a problem with the parcel.

I have called Fastway's number several times to be put on hold for 10 minutes just to have the phone dropped again.

Pathetic!