Pathetic service

I placed an order with Temu and the courier service I got from fast way, I must say I’m very disappointed. I had two orders and every time I track the parcel it’ll say they were not successful with the delivery. Here is the status below;

Courier status:

Last Scanned: 2025-05-14 08:00:41 Depot Location: Johannesburg Status: The courier attempted delivery but was unable to locate the consignee.

I provided my contact information where I can be reached either by phone call, WhatsApp or message (SMS) but no phone call or message received from the driver. This is poor service. Worse of all this is my second order and the first one had to returned to Temu. I already communicated with Temu and they said I must contact Fastway. What’s worse is that they are not even reachable either by WhatsApp or phone call. This is the worst service ever. I even made arrangements for someone to sign for the parcel since I am at the office. On the previous order I even gave the consultant I was chatting with on their chat online asked for alternative contact information and I provided him with the information. Is this how Fastway treat their customers?