Pathetic service

My parcel has been in transit since last week, I have never seen such poor service. I am beyond disappointed, I am intrigued by such pathetic service. I am out of words. I have tried to call the numbers are not going through, I have sent messages on their whatsapp number...no response. I wonder how are you still surviving in this business, since you are running it like a ****a shop, this is just ridiculous.