Pathetic is not close to the right word.

The most pathetic courier service I've ever come across. Don't answer phones. Their WhatsApp "chat to an agent" feature is utterly useless, as no one gets back to you. They should stop promoting it when you hold the line or on any other advertising. When someone does eventually answer the phone, the customer service people are rude and speak in with the attitude that they're doing you a huge favor. If I could give 0 starts I would.