Pathetic customer service

Supplier decided to use fastway to have my package delivered from Joburg to Durban.The time frame was quick from depot to depot but the drama starts when it gets sent out from your region depot to your address. You get an sms confirming your package is going to be delivered today an you wait the entire day and Noone calls or updates you, so you call the Durban branch office which would ring get answered an hung up about 3 times at different intervals.. So you follow the online chat bot which you follow the steps an u wait... Noone responds after 30mins you then call the depot in your region to follow up an they give you the drivers number which when you do call to follow up they say it might not be delivered today yet the location they in currently is 5mins away... So you call the depot again which they say they will follow up and Noone calls back. Still awaiting for my package