Parcel still not delivered

<p>I booked my parcel in on the 10 March 2016, left Cape Town branch on that very day, but still not delivered to the destination 4 months later and its still pending in Johannesburg, when I enquired about this they asked me to be advise delivery address, Seriously when the information is on the bag. Is this the type of services you are rendereing. Why must I enquiry about the parcel before I get any response, should someone have called me the 13 March 2016 when parcel landed in JHB already. ITS MONTHS ALREADY, WAKE UP PEOPLE.</p> <p> </p> <p> </p>