Parcel needs to be delie

I am not satisfied with the service I am receiving from this company regarding my delivery. I was ready to pick up my parcel myself, but I'm informed that company policy prevents that option. On Monday, I waited for the driver until noon, and he only arrived after 1 PM. I missed his call, and when I attempted to return it, my call was dropped repeatedly. Then, on Tuesday, I was told the delivery would happen on Friday, only to find out on Friday that it’s now scheduled for Monday. I expected a global brand like Fastway to provide top-notch service, but this experience has felt more like dealing with a small corner shop. I am extremely disappointed. I need my parcel delivered, and I want to ensure it doesn’t get returned. The way this situation is being managed, however, makes that increasingly unlikely.