Parcel delivered in the drop box without sending the receiver the opt number

I order some goods at Temu, and Temu send me the email that I will communicate with Fastway courier with regard to my order. Fastway contacted me via WhatsApp to pay tax, which I did. On the 07 May 2025 my parcel was delivered at my resident in the drop box, but I was never send the SMS (or opt number), so that I can be able to retrieve my parcel. On the 09 May I contacted Fastway via whatsaap that was the only time That I knew that my order is in the drop box, when I enquired whereis my order. I also phoned Fastway I was send from post to pillar, then I was told to phone Pretoria Fastway, the phone was not answer. I phoned and phoned till I give up. The nn the 12 May 2025 I called Pretoria Fastway, I spoke to the consultant, she transferred me to a driver, that send he won't be able to help me. He referred me to the building manager of where the order was dropped by him. Telling me that maybe the message went to a wrong person. He said he won't be able to help. The I phone Joburg Fastway again the consaltant said she will not be able to assist also, I must call Pretoria Fast way again and request to speak to the Manager. I did not have airtime anymore because already I used plus minus R200 rand airtime. Then I contacted Fastway on whatsapp again. Then the consultant was forcing to said I have an opt number, till she said the driver will go to my building on the 13 May 2025. I am still waiting. Please Temu do not use fastway couriers for my orders anymore. Their service is up to zero.