Parcel Delivered at the Wrong Address

I am extremely unhappy with the service I have received from Fastway. My parcel was delivered to the wrong address without the delivery address being properly double-checked or the delivery being confirmed with me. This is particularly concerning because the parcel was entrusted to Fastway to be delivered to the correct recipient and address, When I attempted to contact Fastway to resolve the issue, I found that their customer-service lines are consistently busy. I have left emails. Their WhatsApp service has also been extremely unhelpful, with the automated bot providing no assistance in addressing my actual concern.

They say that they prioritise their WhatsApp line, but I fail to understand how customers' concerns can be prioritised when there is no actual person available to properly assist with an issue, immediately.

I expect Fastway to take responsibility for this matter, investigate where my parcel was delivered, and provide a clear resolution as soon as possible.

This has been a very frustrating experience, and the lack of accessible customer support has only made the situation worse.