Paid for Non-Delivery of Service

I contacted Fastway Pretoria on Monday, 13 July 2015, for a quotation to collect a parcel in Pretoria and deliver in Durban. Received invoice on Tuesday, 14 July 2015, and paid Invoice Single-545 the same day at 10H48. Sent proof of payment by email the same time.<br> <br> On Wednesday, 15 July 2015, the parcel was still not collected. Was told they were going to collect and delivery would take place on Thursday. On Thursday no collection, no answer at there office, so I sent an email requesting feedback. No reply.<br> <br> On Friday, 17 July 2015, still no email reply, so I phoned the office. Was told that they were going to collect in the morning and deliver on Monday. I got upset because it was taking so long and it was study material for an employee to work through over the weekend. I was told not to shout at them. Received phone call at 16H13 to tell me they couldn't collect parcel in the afternoon as they went to collect but the contact person went home early. That after I was told collection was going to take place in the morning and I made arrangements for somebody to have parcel available.<br> <br> 4 days after paying them and still waiting for parcel to be collected!<br> <br> Fastway (No-way) is useless