1 reviews | Active since Aug 2019
Paid Extra to get a frustrating and disappointing experience.
Never use this company. Late on Wednesday I placed an order with Wootware and opted for next day delivery (at an additional cost). Fastway were the company contracted to deliver the order to me. Wootware processed the order on Thursday and I was to get delivery on Friday. Friday afternoon comes, no package. Spent an age trying to get someone to assist me on the phone at the Cape Town Fastway depot. Just got passed around and left on hold. At one point they even put the phone down on me. I phoned again and eventually one person tried to help. She discovered that the person who collected my order from Wootware put it into the wrong bin at their depot. The next day delivery person for this area then did actually see that it was in the wrong bin and did not take it with him/her to the wrong area, but just put it back into the wrong bin and did not tell anyone. I then asked to speak to a manager so we could see how to get my parcel to me in the time frame paid for. No one answered and I ended up back at reception. Reception took my details and promised a manager would call me. No one called me. It is Monday afternoon now and I still do not have my parcel. But nor do I know where it is because no one answered the phone the few times I have tried calling today. Parcel tracking still says my order is at the depot in the same, incorrect, bin. Honestly I am so frustrated right now that I would not order from Wootware again (even though they did everything quickly and correctly) just so I do not have to deal with Fastway again.
Eventually I got hold of the Fastway office (yesterday) and, after far too much time spent on the phone with them, they finally gave me some feedback that I should get my order today. They promised me a morning delivery, but I just got hold of the driver and he says he received no instruction to prioritise my area for the morning run and so I can only expect delivery before end of business today. I am of the opinion that had I not harassed them to solve this issue my order would just have sat there unattended to.
To further my belief this is not a professional organisation I have yet to receive a call from the Parrow branch manager, who has had my details since Friday and two separate messages left for him/her to phone me. Neither have I been able to get through to him/her when trying to phone myself. I just get left on hold until I either give up or reception takes back the call.
At this point I have literally nothing redeeming to say about my experience with Fastway Couriers, if I could give a 0 star rating I would.
Eventually I got hold of the Fastway office (yesterday) and, after far too much time spent on the phone with them, they finally gave me some feedback that I should get my order today. They promised me a morning delivery, but I just got hold of the driver and he says he received no instruction to prioritise my area for the morning run and so I can only expect delivery before end of business today. I am of the opinion that had I not harassed them to solve this issue my order would just have sat there unattended to.
To further my belief this is not a professional organisation I have yet to receive a call from the Parrow branch manager, who has had my details since Friday and two separate messages left for him/her to phone me. Neither have I been able to get through to him/her when trying to phone myself. I just get left on hold until I either give up or reception takes back the call.
At this point I have literally nothing redeeming to say about my experience with Fastway Couriers, if I could give a 0 star rating I would.