Package sitting at the "Sorting HUB" for over a week... No delivery??????

I have been waiting for almost a month for a delivery, even though the update on the package states that it has been sitting at the "Sorting HUB" for almost a week now already, with absolutely no communication or reason why it hasn't left the HUB to be delivered. I have tried to phone Fastway to ask what the hell is going on, and wouldn't you know it.. NO ONE answers their phones! The only "complaint" avenue I have is the absolutely USELESS AI "bot" that doesn't offer ANYTHING in the way of an answer. For some perspective... The "Sorting HUB" is about 15-20min away from where I live (So, it definitely does not have anything to do with my location or the fact that my area doesn't get frequent deliveries. I can guarantee you they deliver in my area ON A DAILY BASIS!) It has everything to do with Fastway being pathetic and useless at getting packages sorted and sent out.