Package not delivered and telephonic enquiry ignored

Tracking shows consignment was delivered to me on Friday 3 March 2023 at 15h37. But I did NOT receive the package. When I called I called their Cape Town deport on *** to enquire, I waited on the line for 31 minutes from being "caller number 5 in line" to “you are next in line”, then I heard a typical call tone which was not answered by anyone, then the next thing I hear is “you are caller number 6 in line”. Really? Why? After waiting 31 minutes I get tossed to the end of the line again?!