PACKAGE NOT DELIVERED

I am extremely frustrated with the service from Fourways Couriers.

My package has been in South Africa for 5 days and has now allegedly been “on the courier vehicle” for three days straight, which makes no sense. This is an urgent delivery, yet I am getting absolutely nowhere trying to resolve it.

I have called multiple branches, including the courier vehicle branch, the pta branch, and head office. Either the phones go unanswered, or I am put through with no result. Reception keeps transferring calls, but nothing gets resolved.

I was told the driver attempted delivery this morning, which is simply not true. I was present the entire time(Tho at 6AM), and no one arrived or even attempted to contact me. I have two active contact numbers on the system, and neither was called.

I then contacted another office staff member directly, as advised by one of your couriers(very helpful) He requested my tracking number, which I provided immediately. Since then, I have received no response despite sending four follow-up messages.

On top of that, I have sent two emails to your official address and have received no reply.

At this point, it feels like I am being completely ignored while trying to track down something that is both important and urgent. The lack of communication, accountability, and basic service is unacceptable.

I need immediate assistance in locating my package and ensuring delivery without further delays.