Over(fort)night Delivery

I ordered a product on 27 May. It was picked up by the driver in JHB late in the afternoon and was checked into the Pretoria depot just after 6am on 28 May. So far, all went smooth.<br> <br> I tracked the parcel throughout the day, and the tracking system indicated that the parcel had left the depot just after 1pm, so I assumed all was well.<br> <br> At 16:30 it had not been delivered, so I called. I was given a long, sad story, about some other parcel leaking onto my parcel, so my parcel had to be checked for damage and repacked (if my package was sealed, I don't know how it can get damaged, so no need for opening, but let's leave it at that). And from their side, that was it, they were going to call it a day. <br> <br> They did not communicate this problem to either the sender or myself, and left us to think that all was OK. I had to take the initiative to phone them and find out what and why. <br> <br> I purposely asked for overnight delivery since I am going away for the weekend and we are leaving very early. Apparently it's OK not to honour your commitment to the customer.<br> <br> I see that they are also a company who doesn't respond, so clearly no f...s are given.<br> <br> Typical, pathetic, South African service.