Ongoing delays

Fastway Couriers – Ongoing Delays, No Communication & No Accountability This issue has now continued into another day, and I am beyond frustrated with Fastway Couriers’ lack of communication and accountability. I received multiple notifications over two days stating that my parcel was out for delivery, and I waited at home both days based on these updates. I was also explicitly told by two different agents that my parcel would be delivered between 4 and 5 pm. Only later was I informed that the parcel was still at the sorting hub and was never actually out for delivery. It is now the next day, and I still have had no contact whatsoever from the Johannesburg branch. I have been trying to call them since yesterday morning and not a single call has been answered. In addition, the live chat support is ineffective — I have waited over 30 minutes multiple times just to receive a reply, only to get vague or conflicting information. This is not a once-off delay; it is misleading tracking updates, broken promises, and complete silence from the branch responsible for my delivery. Customers plan their days around delivery notifications, and Fastway has wasted multiple days of my time. I am asking for: Honest and accurate tracking updates Proper communication from the Johannesburg branch A clear explanation as to why delivery notifications are sent when parcels are not even dispatched At this stage, the service I have received is unacceptable, and I expect this matter to be taken seriously and resolved urgently.