NR***

I am writing this with great disappointment, after being a loyal client to fastways. I couriered a parcel from Bloemfontein to pretoria on the 25th of June 2024 and it got to PTA the following day and it was sent out for delivery, when I tracked it the status said the parcel was taken back to the depot as there was no consignee, which was understandable, so I made arrangements with someone from the defence force to recieve the parcel and sign for it, I spoke to a lady called Masego and I told her to ask the driver to call my contact when he gets there and that it should be before 15:00 on Friday the 28th. It was still not delivered on Friday. I then called Masego again and asked her to make a note that the driver(TIANG) should prioritize the parcel on Monday as it needs to reach the destination before closing time at 11:00. When I tracked my parcel it was only collected from the depot at 11:07, meaning it was already late for submission. I would like to know how are we going to deal with the matter cause I feel wronged even though I paid.