Not-Fastway Couriers - Shocking service

Absolutely horrible service. Package was finally sent out for delivery after having it at their depot for 3 days, then just returned stating "The courier was unable to locate the consignee and has returned the parcel to the depot". My address is not difficult to find as EVERY other delivery company seems to find it perfectly fine. I was at home, not contacted at all, from there my parcel has not moved, even after attempting to phone a "customer support", as support should not be in that phrase. After being put on hold for a long time only to have someone pick up the phone, hearing voices in the background then the phone call ended (multiple times), I finally got through to the operator, who wanted to just put me back in the cycle. She managed to assist, also not knowing why my package was returned with that message, promised to have it sent out the next day, but here we are, still no package.

Fastway, you need to look at your customer service, this is absolutely shocking where a customer has to beg to get his package delivered, not receiving a single call from your side to get this rectified and my package still somewhere at your depot.