Not Fastway Couriers

I ordered a toy for my niece online, the toy was send with Fastway Couriers, not my 1st choice of couriers.

I did a tracking on my parcel VA*** on the 7th of September 2020, according to the tracking the courier was unable to get a hold of me, yet somebody was available to collect the parcel at all times, I have since tried to contact Fastway via whatsapp, telephonic ally and per email to enable them to deliver the parcel with no luck.