PW
PJ W
1 reviews | Active since Feb 2019
15 Jan 2021, 11:05
Non Responsive Client Service Centre and Unattended Technology ( Whatsapp and Chat Facilities)
Awaiting a parcel to be delivered from Buffalo Logistics / Fastway couriers. Tried contacting them on numerous occasions but with no response. Used their online and Whatsapp facilities and neither company attends to their platforms. Not sure why companies use them as a preferred supplier when the service is this poor. I needed to change my address for a parcel ordered in December as we moved house and cannot even do this to ensure my parcel arrive at the correct address. Avoid them if you can. I emailed their contact center screenshots of this concern and is also blankly being ignored.
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PJ W's updateReviewer Update
18 Jan 2021, 16:51Finally got through on phone line on Friday to the Pretoria depot to try and change the delivery address. Delivery was supposed to take place today, however no one answering phone calls since early morning again to confirm delivery. Whatsapp and online chat still not being attended to (@fastway, your digitization strategy is actually working against you rather than for you, maybe you need to get someone new to manage this for you as your current team is absolutely useless). Hopefully I will get my package someday and someone will eventually answer messages that carry no more relevance. POOR POOR Service Delivery, avoid this company if you can!
PW
PJ W's update18 Jan 2021, 16:51
Reviewer Update
Finally got through on phone line on Friday to the Pretoria depot to try and change the delivery address. Delivery was supposed to take place today, however no one answering phone calls since early morning again to confirm delivery. Whatsapp and online chat still not being attended to (@fastway, your digitization strategy is actually working against you rather than for you, maybe you need to get someone new to manage this for you as your current team is absolutely useless). Hopefully I will get my package someday and someone will eventually answer messages that carry no more relevance. POOR POOR Service Delivery, avoid this company if you can!