Non existent customer service for late delivery

I got a notification that FastWay receive my parcel on the 29th of November. I have still not received it (6 December) When I track my parcel it has only been moving between bay2 and bay 3 every day. With a note say scheduled for next delivery. I have tried to contact costumer services though WhatsApp, email and calling them directly and have not been able to get ahold of anyone. I need the parcel for tomorrow I’m even willing to go fetch it however I don’t know if I can because no one anywhere answers me.