Non delivery of parcel from 25 July - no contact or response to complaints.

Never had such bad service ever from a courier! Entered the Catch Me if You Can Virtual race which is happening on 9 Aug. They entrusted you to deliver the race pack. You have had my parcel since 25 July and I have not yet received it due to continuous excuses and lies. 1) I did not receive any tracking number - either from you or CMIYC - each party claiming the other should have it. Eventually CMIYC got it and sent it to me on Thursday 2) Your driver Ryan tried to deliver the parcel on Tues 25 July but our gate bell does not work. He phoned but I missed his call. 3) Your office tried to call, NOTE NO messages left on my phone either by your office or Ryan 4)When I phoned your office back I was refused assistance because I did not have a tracking number (Which no one had bothered to give me!!!) 5) I phoned driver Ryan who assured me he would deliver the parcel on Tues 4th Aug. Waited at home all day but he did not arrive nor give me a call . No explanation or excuse. I even phoned him at about 2pm to check if he was still coming and he informed he was but could not get a time. 6) Having eventually gotten the tracking number from CMIYC on Thurs, I phoned your office TWICE to complain. NO CALL BACKS. No one can be bothered to resolve this!!! 7) This morning whilst on a run in my area I suddenly saw a FastWay truck. Flagged him down. Had "My name is Devon" written on the door but it was actually driver Ryan who gave some feeble excuse about how he didn't have my package as he had given it to Devon and he had taken it back to the depot 8) I have now sent 3 emails of complaint between yesterday and today 9) I phoned your call centre today and the agent claimed my package never ever left the depot again since you tried to deliver it 25 July and you "tried to contact me" but were "unable to leave a message". Furthermore she said it would now be delivered on Monday. No it won't because Monday 10 Aug is a public holiday. COMPLETE CIRCUS. What kind of courier 1) DOES NOT GIVE ONE A TRACKING NUMBER??? 2) IS NOT COMPETENT ENOUGH TO LEAVE A MESSAGE ON ONE'S PHONE 3) DRIVER TALKS ABSOLUTE NONSENSE AND MAKES ME STAY AT HOME ALL DAY WAITING FOR HIM WHEN HE DOESN'T EVEN HAVE THE PACKAGE???? 4) DOES NOT RESPOND IN ANYWAY TO COMPLAINTS PER CALL NOR EMAIL. I would never ever use your services or recommend them to anyone!!! Furthermore your failure to respond to my complaint(s) will ensure I will make your bad service known on every available platform.