Non Delivery - Lost Goods

One of our deliveries to Randfontein never reached the customer. We first tried to sort out this with Fastway and eventually asked them for a claim form as the parcel cannot be tracked. Due to the delay with this we were now told by Priscilla from Fastway Couriers that because a month has lapsed, they unfortunately cannot assist us. We asked Sibo from Fastway to please go to our customer and see if he can assist with tracking the parcel. when he arrived at our customerhe was quite rude and had to bring it to the customers attention that he is in fact the owner of the company.<br> <br> Priscilla's mail response to our claim was : \As you are aware