No updates, no answer at call centre

I placed a Temu order on 28 Nov 2025. On Temu it shows that the parcel has been handed over to the courier, but Fastway tracking has last been updated 06 Dec. Trying to contact them is a no go. Hanging on and wasting my airtime because there is no answer. BOT say chat to an agent live on their website and guess what, another BOT. FASTWAY COURIES, BOT IS NOT AN AGENT!!!!! YOUR SERVICE IS DESPICABLE.